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FAQ

What is WeChat?

WeChat is a new and powerful mobile communication tool. It supports sending voice, video, photo and text messages. You can also do group chats, or you can find new friends nearby to talk to. WeChat works on iOS, Android, Windows Phone, Symbian and BlackBerry devices.

What can WeChat do?

With WeChat, you can chat with your friends instantly via voice messages, texts, or images. You can also create group chats to chat with several friends together.

Is WeChat free?

It's free to download, install and use WeChat. However, you may need to pay your carrier for internet service.

Is there any region restriction for voice messages?

No. You can chat with friends anywhere.

How do I register?

You can log in to WeChat with your Facebook account or sign up with your phone number.

How do I retrieve my password?

Click "Can't access your account?" in login page and follow the instructions.

Will WeChat contacts see my phone number?

No, your phone number will not be shown on WeChat.

What's the difference between WeChat ID and WeChat name?

WeChat ID is your unique name that friends can search for to find you. Wechat ID can be changed once only. WeChat name is your primary name shown to other WeChat users, and it can be changed as often as you like.

How do I find my friends?

You can search for them via their WeChat IDs or their phone numbers directly, or you can link your phone address book to let WeChat find your friends for you with Recommended.

How do I delete message history?

You can delete a single message or the entire conversation. For touch-screen mobile, just tap and hold the message or swip to the left on the chat. For keyboard mobile, please select Options -> Delete.

How do I know whether my message has been read by the recipient?

Sorry, there is no way to know this. We think this is the private information of the other user and we do not disclose it. You can, however, see when they are typing a reply.

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